Pre-Order

What is a pre-order?
Before your exclusive collectibles arrive at the retail stores, POP MART Singapore provides an opportunity for fans to have an early access to purchase them through pre-orders on the POP MART Online store.
Pre-orders are usually done weeks to months in advance and at limited quantities.

What is the difference between “Pre-Order” and “Shop Online”?
Pre-orders are carried out for products that have not reached us and will take some time for you to receive them.
Products under “Shop Online” are in-stocks that we can deliver / ship to you once your order is processed.

How can I make a pre-order?
  1. Visit our Pre-Order Collection
  2. Browse for available pre-orders within the collection.
  3. Add the item to cart.
  4. Check out your cart.
  5. Be the first in Singapore to receive your exclusives!

I made a PO purchase. When will I receive my purchase?
As pre-orders are carried out for products that have not reached us, it will take some time for you to receive them. You can find the estimated time of arrival (ETA) for a particular product within its individual product page.

I made a PO purchase. How will I receive my purchase?
Once your PO item arrives and is ready to delivery/shipping, you will be informed via the first email notification. You will receive a second email notification by our courier service provider with the delivery details when your item has been picked up by them.

Why haven’t I receive my product even though it is past the ETA?
We try our utmost effort to deliver your product as soon as possible. However, in circumstances of unforeseen production or shipping delays, you might receive your product later than the ETA.