FAQs


What's a *Blind Box*?

Blind Box refers to the type of sealed packaging that keeps the contents of the toy a mystery until you open it. Blind boxes typically come in a Series that are made up of a variety of different figures / designs that are usually depicted on the side of the box listed along with the odds of finding each one. Some are rarer than others and some are even super rare and hard to find. These are referred to as *secret* or *chase* figures.

 

Am I allowed to exchange for another blind box or order if I do not get the design I want / have a duplicate?

All purchases are strictly non-refundable and non-exchangeable.

 

What shipping options are available?

We provide standard shipping through our delivery partner, Monkey Express. Free local shipping will apply for orders more than $50. Local shipping is chargeable at $5 for orders less than $50.

 

If I choose standard shipping, how long I will receive my order?

This shipping method take a delivery time around 20 days, there will be a time more or less different according to your destination according to the country your destination is.

 

Can I see how much shipping will cost before I confirm my order?

When you add items to cart, the system will calculate the shipping fees,

you will see the shipping fees directly.

 

When will my order ship?

Confirmed local orders are usually process within 7 business working days. Once your order is ready to ship, you'll receive the notify information through email.

 

Am I allowed to order online and collect at POP MART stores?

In-store collection is currently not allowed due to COVID-19 Safe Distancing measures.

 

What if the item I received is damaged?

If the item you received has a significant manufacturing defect (e.g. the product is broken or missing parts), we’ll be happy to exchange it for the same non-damaged item after verification and approval; if the item is no longer in stock, it may be exchanged for another item of equal value or a refund may be issued. Please direct all return inquiries to hi@popmart.sg within Three (3) DAYS from the the receival of parcel / shipment. Defects request will be subjected to approval once sent.

 

How do I contact POP MART Singapore if I require assistance?

Please contact us at hi@popmart.sg with any questions or comments that you may have and we will do our best to revert as soon as possible! Feel free to send us a message via our Facebook or Instagram pages too.