What's a *Blind Box*?

Blind Box refers to the type of sealed packaging that keeps the contents of the toy a mystery until you open it. Blind boxes typically come in a Series that are made up of a variety of different figures / designs that are usually depicted on the side of the box listed along with the odds of finding each one. Some are rarer than others and some are even super rare and hard to find. These are referred to as *secret* or *chaser* figures.

 

 

What shipping options are available?

We provide standard shipping through our 3rd party delivery partners. Free local shipping will apply for orders more than $50. Local shipping is chargeable at $5 for orders less than $50.

 

Can I see how much shipping will cost before I confirm my order?

 

Shipping fees will be reflected during checkout after delivery address has been provided.

 

When will my order ship?

Confirmed local orders are usually process within 7 business days. Once your order is ready to ship, you'll receive the notification information through email.

 

Am I allowed to order online and collect at POP MART stores?

There is no option for instore collection.

 

What if the item I received is damaged?

If the item you received has a significant manufacturing defect (e.g. the product is broken or missing parts), we’ll be happy to exchange it for the same non-damaged item after verification and approval; if the item is no longer in stock, it may be exchanged for another item of equal value or a refund may be issued. Please direct all return inquiries here within Fifteen (15) DAYS from the the receival of parcel / shipment. Defects request will be subjected to approval once sent.

 

How do I contact POP MART Singapore if I require assistance?

Please contact us cs2@popmart.sg with any questions or comments that you may have and we will do our best to revert as soon as possible! Feel free to send us a message via our Facebook or Instagram pages too.